ViralMESH VPS Hosting Agreement

This Agreement sets out the terms under which you (“Customer”, “You” or “Your”) use hosting services provided by ViralMESH (“We”, “Us”, “Our”). By using our Hosting Services, you agree to be bound by these terms in addition to our General Terms and Conditions and Acceptable Use Policy.

1. Description of Services

ViralMESH provides hosting via managed Virtual Private Servers (VPS). Your website(s) are hosted within a VPS environment that we manage and maintain. You do not have administrator (root) access to the server. We manage the server configuration, security, and performance.

2. Account Termination; Limitations

• Server Migration: We may need to migrate servers as part of normal operations. This may result in your website being assigned a new IP address.
• Termination of Hosting Services: At the end of your Hosting Services, you must discontinue use and repoint any domain DNS away from our servers. You are responsible for moving your website data before termination. Content left behind will be deleted and cannot be recovered.
• Free Products: Any free products provided as part of the Hosting Services will be cancelled when your plan ends.
• Licensed Images: If your plan included licensed images, you are responsible for ensuring you have the rights to continue using them after migration or termination.
• Storage Capacity: Actual usable storage will be less than the advertised total due to system files and operating requirements.
• Outbound Email Limit: Outbound emails are limited to 15,000 per day per VPS to prevent abuse. We reserve the right to amend this limit.

3. Your Obligations

• Backups & Security: We run regular backups, but you are also responsible for keeping independent backups of your content. Hosting should not be used as an archive or for compliance environments such as PCI/HIPAA.
• Website Content: You are responsible for the content you upload (text, images, videos, code, etc.), and for ensuring you hold the necessary rights and licenses.
• Third-Party Plugins & Software: If you ask us to install third-party software or plugins, you confirm you are properly licensed and authorised to use them.

4. IP Addresses

Allocated IP addresses must be actively used. If not used within 30 days, we may reclaim them.

5. Control Panels (Plesk/cPanel)

If your hosting plan includes Plesk or cPanel, use is subject to their end-user licence agreements.

6. Service Uptime Guarantee

We provide a 99.9% uptime guarantee per month. If uptime falls below this, you may request a service credit of 5% of your monthly hosting fee, applied to future invoices.

Exclusions: scheduled maintenance, customer coding errors, third-party app issues, access-only interruptions (e.g. FTP/email), force majeure, or programming environments outside our control.

7. Third-Party Software

• Your use of third-party software is subject to that provider’s licence.
• We make no warranties regarding third-party software.
• You are responsible for maintaining any subscriptions directly with the provider.

8. Conflict of Terms

If these Hosting Terms conflict with our General Terms and Conditions or other agreements, these Hosting Terms take precedence.

Summary

ViralMESH provides managed VPS hosting — we handle the server and you manage your website content. You don’t get root access, but you get reliable hosting, fair usage rules, and a 99.9% uptime guarantee.